GeSI Good Practice Guide: Embedding Privacy and Wider Human Rights into New Product and Service Development

This guide commissioned by GeSI’s Human Rights Committee in 2015 provides a structured approach for ICT companies to integrate human rights considerations into new product development. The guide, created through interviews with leading ICT companies (e.g., BT, Ericsson, Microsoft, Nokia), stakeholder discussions, and literature review, outlines five core steps: aligning product development with company principles, consulting stakeholders, engaging leadership, assessing product risks and opportunities, and establishing management policies for continuous improvement. This cyclical process helps companies adapt to evolving stakeholder expectations and navigate human rights challenges in product innovation.

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