Human Rights Issue Matrix for the ICT Sector – Developed Markets

This Human Rights Issue Matrix is a fundamental Guide for Service Providers and Manufacturers

The Matrix adresses both the Potential adverse impacts and the positive impacts.

The matrix was designed to cover the following Stakeholder Groups:

1. Employees and workers - Potentially vulnerable groups* within employees and workers identified:

  • Young workers (people under age 18 in legal employment)
  • Migrant workers
  • Contract workers
  • Women
  • Persons with disabilities
  • Ethnic, religious, racial and other minorities
  • LGBT

2. Consumers and Users ALL but especially human rights defenders - Potentially vulnerable groups within human rights defenders:

  • Human rights activists
  • Political activists/regime opponents
  • Journalists, bloggers
  • Whistleblowers

3. Consumers and users – children

4. Consumers and users – other vulnerable groups - Potentially vulnerable groups:

  • Women
  • Elderly
  • Persons with disabilities
  • Ethnic, religious, racial and other minorities
  • LGBT
  • ·Other customers with vulnerabilities, e.g. persons with physical impairments, low-income households etc.

5. Local communities - Potentially vulnerable groups within communities:

  • Indigenous peoples
  • Ethnic, religious, racial and other minorities
  • Children
  • Women
  • Elderly

6. Society at large

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